Frequently Asked Questions
Everything you need to know about your AYN Odin and AYN Loki handhelds.
What are the main differences between the AYN Odin and AYN Loki series?
The AYN Odin series is primarily ARM-based and runs on Android, making it ideal for mobile gaming and retro emulation. The AYN Loki series features x86 architecture and runs on Windows, allowing it to play modern PC games from libraries like Steam, Epic Games, and GOG.
How long does international shipping take for my order?
Standard international shipping typically takes 7 to 14 business days, while express options via DHL or FedEx take 3 to 7 business days. Please note that customs processing times in your country may affect these estimates.
Do the handhelds come with pre-installed games?
No, AYN devices do not come with pre-installed games or ROMs. Users are responsible for providing their own legally owned software and game files.
What is the return policy for defective units?
We offer a 15-day return window for units with manufacturing defects. If you experience hardware issues, please contact our support team to initiate a return or replacement process under our standard 1-year limited warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets. All transactions are encrypted and secure.
Are the batteries in the Odin and Loki replaceable?
The batteries are internal and not designed for hot-swapping. However, they can be replaced by experienced users or technicians using the appropriate tools. We recommend contacting our support team before opening your device to avoid voiding your warranty.